Petrinex Authentication Changes Project

General Questions

1. Why do we have to change how we sign in to Petrinex?

Petrinex is updating its user authentication process to align with a broader Government of Alberta (GOA) Cybersecurity initiative enhancing overall user and system security. As a result we are using the Alberta Account for Organizations process for authentication when signing into Petrinex by verifying identity (e.g., "who are you?") relying on the user's e-mail address.

User Security Administrator / AAO Administrator Questions

1. Since we are creating users in our Alberta Account for Organizations (AAO) account, do I still need to create users in Petrinex?

There are no changes to the Primary_USA and Backup_USA accountabilities in Petrinex. These roles are still responsible for managing what users can access in Petrinex for each BA, which means users must still also be created in Petrinex as USAs have always done. Setting up users under your organization's AAO account authenticates who they are as permitted users of Petrinex and allows them to login. Setting up your users in Petrinex as USA is where you assign your users roles, which governs what they can access once they are authenticated and logged in. USAs and Backup USAs remain responsible for:

Managing User roles
Managing User ID and Access
Managing the Designate BA Relationship

2. As AAO Administrator, how do I approve a request to join our AAO account?

From your browser, type https://account.alberta.ca/ui/sign-in/create-new-business-account to open “Create Account" screen.
Click sign-in beside “Already have an Alberta.ca Account".
Select the “eye" symbol beside the organization role of Admin.
Select Staff Accounts tab.
New user requests "Pending". Click "View Request" link.
Approve or Reject as applicable.

BA User Questions

1. Why can't I access Petrinex after I set up my account and join an AAO Account?

If the notification advises you to contact your administrator: When you create your personal account and join a AAO account, there could be a delay before you are able to sign in. The AAO Administrator (i.e. the User Security Administrator for your company) must approve your request to join the AAO account before you will be able to sign into Petrinex.

If your administrator advises you that your account has been approved, please contact the Alberta.ca Support Team at alberta-ca.account@gov.ab.ca or 1-844-643-2789 for assistance.

If the notification advises you to contact your User Security Administrator: There is a discrepancy in the first name, last name or email address entered in the AAO account and Petrinex and your USA will need to make appropriate updates.

2. I thought I read that there were no passwords anymore, yet I had to create one.

Petrinex USAs will no longer manage or reset user passwords in Petrinex once the transition to AAO has been completed.

You are required to enter the password you created in AAO when you sign in. End users are responsible for managing their password in AAO. There is a reset password process in AAO where you can change your password.

3. Why does my personal Alberta.ca account display when I sign in to AAO? I don't want it linked to my business profile.

If you are using your business e-mail and signing in on the Alberta Account for Organization screen you should not see your personal Alberta.ca account. If you are trying to sign in using the Government of Alberta log in screen you will see your personal Alberta.ca account, however you would have to click on that account to open it, and it is not linked to Petrinex at all. Petrinex does not allow personal use Alberta Accounts for authentication.

4. When I am creating my account to "join" a AAO account, I see multiple AAO accounts for my organization from which to choose. How will I know that I am selecting the proper one?

If you are unsure which AAO Account to select and don't know the Admin listed, contact your USA for confirmation of the correct AAO account selection, including the AAO account identifier (B.xxxxx)

5. If I work for multiple companies, and each company has set up an AAO account, how do I sign in?

As an industry user, use the AAO sign-in link (the one with the Petrinex logo) and enter your e-mail address and, if required enter the password that you set up at the time you created your account. If you have been set up under different companies, you can "switch" which account to use.

Important: the authentication process relies on your e-mail address:

If your user e-mail is the same for the companies listed, when you select one you will have access to "switch" between accounts by clicking on your username at the top-right hand corner.

If your user e-mail is different for a specific company BA, you will only have access to that BA in Petrinex when you authenticate through AAO using that e-mail address.

If any of your accounts appear to be missing, please contact the primary USA for those BAs to confirm if your first name, last name and e-mail address match the information set-up in the AAO account.

6. How do I "switch" between different BA accounts when I'm logged into Petrinex?

With this new sign-in, functionality has been added to Petrinex to allow users with more than one BA to switch between different BA accounts in multiple jurisdications..

From your profile, click on your user name in the top-right hand side of the banner, to display a “switch' button, click on the username to be directed to your approved BA Accounts.

Click the "favourite" flag (star) to select the BA that you would like Petrinex to open to each time you sign in.