Access to Petrinex (User Security)
In order to access Petrinex, each Business Associate (BA) must have a BA ID,
and must also obtain a BA User Security Administrator (USA) ID. How do I get access to Petrinex?
Instructions for
applying for a BA and BA USA can be found by clicking on Apply for Access link
found on the Petrinex website homepage (www.petrinex.ca), and the Overview section of
the Petrinex website (Apply for Access). What are the responsibilities of the BA USA?
The BA USA
has the responsibility for setting up and managing security for all users of
Petrinex for that BA. This includes the setting up of users and managing
password resets, etc. How do consultants access Petrinex on behalf of their
clients?
Your clients may set you up as a user under their BA.
However, if you are a registered BA your clients may set you up as a Designate
BA, which also allows you to access Petrinex on their behalf, under your BA
ID. How do I get a Password Reset?
Your BA USA manages
password resets and should be contacted first to provide a password reset. In Alberta, if you are the BA USA and there is no secondary BA USA, to change
your password you must contact Crown Land Data at 1-780-644-2300. In Saskatchewan, if you are the BA USA and there is no secondary BA USA, to
change your password you must contact ER Support at 1-855-219-9373. Whom can I contact for help regarding Petrinex
access?
Your BA USA manages Petrinex access for users and should be
contacted to have user access set up, or to reset user passwords. If you do not
know who your USA is you can contact the Petrinex Service Desk at 403-297-6111
(in Calgary) and 1-800-992-1144 (other locations). Questions related to Petrinex functionality should be directed to the
Petrinex Business Desk at petrinexsupport@petrinex.ca or
call 403-297-6111 (in Calgary) and 1-800-992-1144 (other locations). Questions related to Alberta reporting policies should be directed to DOE
Volumetric & Cost Reporting at 1-780-422-8727 or VCR@gov.ab.ca or the Alberta Energy Regulator
(AER) PA Help Desk at 403-297-8952 ext. 3 or pa.help@aer.ca. Questions related to Saskatchewan reporting policies should be directed to ER Service Desk at 1-855-219-9373 or er.servicedesk@gov.sk.ca.
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