Petrinex Authentication Changes Project

Key Terms

Term	Description
Alberta.ca Account for Organizations	Alberta.ca Account for Organizations enables individuals to conduct business with the Government of Alberta on behalf of their organization. This is separate from Alberta.ca Account which is for personal use.
Authentication	Verifies identity (e.g., “Who are you?"). Petrinex currently uses Jurisdiction + Business Associate (BA) + User ID + Password. The new authentication process will rely on the user's e-mail address.
Authorization	Determines access rights (e.g., “What are you allowed to do?"). Managed by the BA User Security Administrator (USA).
Identity Provider (IdP)	System that authenticates users and issues security tokens.
User Principal	A human user performing interactive tasks (e.g., edit, query, report requests).
Service Principal	An application or automated service performing server-to-server tasks.

Petrinex has transitioned to the new authentication process and all users must sign-in only via the new process. For support please contact the Petrinex Business Desk at petrinex.support@petrinex.ca or 403-297-6111 (Toll Free 1-800-992-1144)

Stakeholders who have not created an Alberta.ca Account for Organizations account and transitioned thier users, can still do so by following the steps in the [Petrinex Industry BA Access Guide], updated February 27, 2026 for instructions for:

Organization Staff:

creating an Alberta.ca Account for Organizations

Note: be sure that your Account details match the contact information in your Petrinex profile (first name, last name, email).

using an Alberta.ca Account for Organizations

searching and joining an organization
signing in to Petrinex going forward
Note: When signing in for the first time, if you receive a notification advising that you do not have authorization and to contact your User Security Administrator, this means that is a mismatch of the contact information between your Petrinex profile and your Account profile Contact your User Security Administrator to make the necessary changes to your Petrinex profile.

managing an Alberta.ca Account for Organizations

resetting your password

Organization Administrators:

creating a new organization in Alberta.ca Account for Organizations

understanding when to create a new organization
deleting an organization created in error.

managing who is part of your Organization

approving requests from someone who wants to join your organization
sending a request to someone who you want to join your organization (initiating a connection)

What Changed?

Petrinex has updated how users sign-in as part of a broader Government of Alberta initiative to standardize how individuals and organizations sign in to online services. Going forward, individuals will use their own Alberta.ca Account for Organizations and access Petrinex through their respective organization in Alberta.ca Account for Organizations.

Authorization to access Petrinex continues to be managed by Business Associate User Security Administrators (USAs). Users are authenticated during sign-in based on matching the first name, last name and email address maintained in their Petrinex user profile, and authorization is determined by the access and roles already configured for them.

Users who have access to more than one organization can use the switch functionality by clicking on their user name in the top right-hand side of their Petrinex screen and will be prompted to select which organization they are signing in on behalf of. This change reduces the need to manage Petrinex-specific usernames and passwords and provides a simpler, more consistent experience. There are no changes to the user-facing authorization features in Petrinex, nor to how company USAs assign roles to accounts.